Frequently Asked Questions
ACT BRAND NEW creates premium, salon-quality press-on nails designed to look and feel like a professional manicure — without the salon visit. Each set is crafted for comfort, durability, and reusability, so you can achieve your dream look in minutes.
With proper prep and care, your set can last up to two weeks. If you prefer a quick-change mani, expect 5–7 days of comfortable wear using adhesive tabs.
Yes. Our nails are reusable when removed gently and cleaned properly. Just store them in their original tray or nail bag between uses.
Adhesive tabs are perfect for short-term wear (like weekends or events) and peel off cleanly with no residue. Nail glue gives a stronger, longer hold about up to two weeks and a more salon-like finish. We provide glue only at this time because we want to give you salon quality service.
- Clean Up: Use alcohol wipe to wipe / prep nails.
(Pro Tip: Use polish remover after, dry nails grip better.) - Match & Prep: Pick Your sizes, push back cuticles, and shape nails.
- Shape & Buff: File the backs of the press-ons for better hold.
(Pro Tip: Dab polish remover on the backs 1st, wait 1 min, then file for better grip.) - Glue Time: Dot glue on nail backs, apply at 45 degree angle, press and hold for 30 seconds.
- Act Brand New: Avoid water for a few hours.
(Pro Tip: Apply before bed for the best set overnight.) - Mani on Deck: Make sure to store any leftover nails or prep a set to go in “Your Mani on Deck: go bag.
Absolutely. Our nails can be filed or trimmed to your desired length or shape using standard nail tools.
Soak nails in warm, soapy water for 10–15 minutes, then gently lift from the sides using the included cuticle stick. Never pull or pry them off — this protects your natural nails.
We recommend waiting 24 hours after removal before reapplying to allow your natural nails to breathe. Apply cuticle oil to restore moisture between sets.
Not if removed properly. Our glue is designed to be gentle on your natural nails. Always soak before removing to prevent breakage.
Each set includes:
+ 30 nails in multiple sizes
+ Nail glue
+ Mini file, buffer, and cuticle stick
+ Nail storage bag
+ Alcohol prep pad
Everything you need for a flawless at-home mani.
Each kit includes multiple sizes to fit every finger. Choose a nail that covers your natural nail from side to side without overlapping your skin. If you’re between sizes, go smaller — adhesive tabs or glue will fill the gap for a seamless fit.
Yes. Our nails and adhesives are made with body-safe materials that are formaldehyde-free, toluene-free, cruelty-free, and vegan-friendly. Everything is tested for safety and comfort.
Yes. If you have extremely sensitive skin or known adhesive allergies, perform a patch test before full application.
We currently ship within the United States. International shipping will be available soon — sign up for our newsletter or follow @actbrandnewco on Instagram for updates.
Most orders process within 1–3 business days, excluding weekends and holidays. You’ll receive a tracking number as soon as your order ships.
Once a package is marked “Delivered” by the carrier, ACT BRAND NEW is not responsible for lost or stolen items. Please file a claim directly with the shipping carrier and contact hello@actbrandnew.com if you need help with documentation.
Because of hygiene regulations, all sales are final once shipped. If your order hasn’t shipped yet, email hello@actbrandnew.com immediately, and we’ll try to cancel it before processing.
Email hello@actbrandnew.com within 7 days of delivery with your order number and clear photos. We’ll replace or refund any verified damaged or incorrect products. Items cannot be clearly used or opened in any way.
Once approved, refunds are processed within 5–10 business days to your original payment method. Processing time may vary depending on your payment provider.
Return shipping costs are the customer’s responsibility unless your item arrived damaged, defective, or incorrect.
For hygiene and safety reasons, we can’t accept used or opened nail sets, adhesives, or tools.
If your product arrived defective or damaged, contact our team for a replacement.
Only one promotion or discount code can be applied per order. Sale items and bundles may be excluded from additional discounts.
Double-check that the code hasn’t expired and that your items are eligible. If you’re still having trouble, email hello@actbrandnew.com and our team will help.
Our products are sold exclusively through actbrandnew.com and select authorized retailers. We cannot guarantee the authenticity or safety of items purchased through other sellers or third-party marketplaces.
No. Unauthorized resale on platforms like Amazon, TikTok Shop, eBay, or Mercari is not permitted. For wholesale or distribution inquiries, please contact hello@actbrandnew.com with “Wholesale” in the subject line.
Yes! For retail, partnership, or collaboration inquiries, please email hello@actbrandnew.com with the subject line Wholesale or Collaboration.
Reach out to our Customer Care Team:Email: hello@actbrandnew.com
Mailing Address: PO BOX 741358, Los Angeles, CA 90004, USA
All adhesives contain ingredients that may cause irritation in rare cases. If redness, itching, or discomfort occurs, remove the nails immediately and wash your hands with soap and water. Discontinue use and consult a medical professional if symptoms persist. ACT BRAND NEW is not responsible for adverse reactions caused by individual sensitivities or improper use.
ACT BRAND NEW products are intended for external, cosmetic use only. Do not use on damaged or infected nails. Keep adhesives and small parts out of reach of children and pets.
Orders typically ship within 1–3 business days. During high-volume periods or preorders, fulfillment may take up to 10 business days.