REFUND POLICY

• For health and safety reasons, we cannot accept returns or exchanges on any nail products, press-ons, adhesives, tools, or accessories once they have left our facility.
  
• Please review product details carefully before completing your purchase.

• If you receive a damaged, defective, or incorrect item, please email hello@actbrandnew.com within 7 days of delivery.
  
• Include your order number, photos of the product and packaging, and a short description of the issue.
  
• Once verified, we will provide one of the following at our discretion:
  
• A replacement for the affected item, or
  
• A refund to your original payment method.
  
• Replacements and refunds will not be issued for items damaged through misuse, normal wear, or removal of protective packaging.

• ACT BRAND NEW is not responsible for packages that show as “delivered” by the carrier but are lost, stolen, or misplaced after delivery.
  
• Please file a claim directly with the shipping carrier and contact us at hello@actbrandnew.com if you need assistance with documentation.

• Once an order has been placed, we cannot guarantee cancellations or changes due to our rapid processing times.
  
• If you contact us immediately after placing your order, we will make every effort to assist before it ships, but cannot guarantee modifications once processing begins.

• International orders may be subject to duties, taxes, or import fees that are the customer’s responsibility.
  
• We do not offer refunds for orders refused or returned due to unpaid customs fees or incorrect addresses.

• Approved refunds are typically processed within 5–10 business days after we confirm eligibility.
  
• Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

If you have any questions about your order or eligibility for a replacement, please contact:ACT BRAND NEW LLC Email: hello@actbrandnew.com Mailing Address: PO BOX 741358, Los Angeles, CA 90004, USA